We realise that we have let some of you down over the past few months. We have dropped the ball and we are truly sorry.

The impact of the national lockdown put immense pressure on our business operations affecting our services to you due to limited capacity and resources. We strive to delight our customers – and the past few months is no excuse for not delivering the required services in being the regulator of the homebuilding industry for all stakeholders concerned.

We have internalised these challenges and are implementing solutions to make your experience with the NHBRC a pleasurable one, where we can earn your trust in us again.

We remain committed to doing better!

Please continue to take all precautionary measures at all times by ensuring that:

  • you keep a 1.5meter distance between yourself and the next person,
  • wear a mask,
  • wash your hands often and avoid touching your face.


NHBRC Customer Service Team